Refund policy

Return and Refund Policy — Ravnique

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility
To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, contact us at support@ravnique.com with your order number and reason for return. Do not send items back without first contacting us — items returned without prior authorization will not be accepted.

Print-on-Demand Items (Custom Apparel and Accessories)
Custom print-on-demand products including t-shirts, hoodies, mugs, tote bags, and similar items are made specifically for you upon order. These items cannot be returned or exchanged unless they arrive defective, damaged, or incorrectly printed. If you receive a defective or incorrect print-on-demand item please contact us within 30 days with a photo of the issue and we will arrange a replacement at no cost to you.

Damages and Defective Items
Please inspect your order upon receipt and contact us immediately at support@ravnique.com if your item is defective, damaged, or incorrect. Include photos of the damage or defect so we can resolve the issue as quickly as possible. We will cover return shipping costs for defective or incorrect items.

Non-Returnable Items
The following items cannot be returned:

  • Custom print-on-demand products that are not defective
  • Sale items and clearance products
  • Gift cards
  • Items that have been used, worn, or damaged after delivery

Exchanges
For non-custom items, the fastest way to get the right product is to return the original item and place a new order once your return is accepted. For defective print-on-demand items we will send a replacement directly — no return required.

Refunds
Once your return is received and inspected you will be notified by email. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your refund was approved please contact us at support@ravnique.com.

Questions
For any return or refund questions contact us at support@ravnique.com and we will respond within 1-2 business days.